Refund policy
*Policies updated as of July 1, 2026
Returns & Exchanges Policy
At Malbon Philippines, we want you to be happy with your purchase. Please review the following policy carefully before requesting an exchange, return, or refund.
This policy applies only to eligible items purchased through the Malbon Philippines website (malbon.com.ph).
Items purchased through the Malbon US website are not eligible for exchange, return, or refund through Malbon Philippines.
1. Change of Mind
We do not accept exchanges or refunds due to change of mind.
This includes, but is not limited to:
- Changing your mind about the item purchased
- Wanting to exchange one item for a different item or style
- Selecting the wrong color
- Ordering an incorrect quantity
Size exchanges are only accommodated for eligible apparel items under the Size Exchange Policy below.
2. Size Exchange Policy
We accept size exchanges for eligible apparel items within 7 days from the date of receipt, subject to the conditions outlined below.
Size exchanges are limited to the same item/style in a different size and are subject to availability.
Exchange Conditions
To be eligible for a size exchange, the item must:
- Be unworn, unwashed, unaltered, and in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Have a clear and untampered waybill sticker
- Be accompanied by the original email receipt from Malbon Philippines
- Be eligible for exchange under this policy
- Be an apparel item
Accessories, shoes, golf bags, and other items designated as final sale are not eligible for exchange.
Store Pick-Up for Exchanges
All approved size exchanges are processed through the Malbon Philippines Ecommerce Team and fulfilled via store pick-up only.
Customers must wait for confirmation from the Ecommerce Team before proceeding to the store. Please do not visit the store for an exchange without prior confirmation.
Please note that Ecommerce and retail store inventories are managed separately and are not shared. Customers may therefore not select or exchange an item directly from the store's available inventory.
Once the replacement size has been confirmed and prepared, the Ecommerce Team will provide the customer with the store pick-up details and instructions.
Customers are not permitted to choose a replacement item or size directly from the store.
If the requested size is unavailable, the Ecommerce Team may offer an alternative resolution, such as store credit, where applicable.
Customers are responsible for any applicable shipping or return costs associated with a size exchange.
3. Sale & Promotional Items
All items purchased during sale, promotional, or discounted periods are considered final sale.
Final sale items are not eligible for exchange, including size exchanges, returns, or refunds, unless the item is confirmed to be defective or incorrectly fulfilled by Malbon Philippines.
Please ensure that your selected size, color, quantity, and other order details are correct before completing your purchase.
4. Exchange Eligibility
To qualify for an exchange, the item must meet all applicable conditions stated in this policy.
Failure to meet any of the eligibility requirements may result in the exchange request being declined.
Malbon Philippines reserves the right to refuse an exchange if the item does not meet the requirements of this policy.
5. How to Request an Exchange
To request an exchange, please contact us at support@malbon.com.ph and provide:
- Your Malbon Philippines email receipt or order confirmation
- A clear photo of the item showing the original tags
- A photo showing the original packaging and waybill sticker
- The requested replacement size
Please wait for approval and instructions from the Ecommerce Team before sending or bringing the item to the designated location.
Approved exchanges should be sent to:
Malbon Golf
Shangri-La Fort
Bonifacio Global City, Taguig City
Philippines
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so that we can evaluate the issue and determine the appropriate resolution.
For damaged, defective, or incorrect items, please provide your order details along with clear photos or videos showing the issue. Each case will be reviewed individually.
7. Delivery Claims
If your order is marked as Delivered but you did not receive your package, you must notify us within five (5) calendar days from the delivery date.
Claims reported after the five-day period may no longer be eligible for investigation, replacement, or refund, as our courier partners may not accept delivery disputes beyond their prescribed claims period.
We strongly encourage customers to monitor their tracking information and contact us promptly if there are any delivery concerns.
8. Refunds
Refunds are only considered for items that are confirmed to be damaged, defective, or incorrectly fulfilled upon receipt.
We do not offer refunds for:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Incorrect quantity ordered
- Sale or promotional items, except where the item is confirmed to be defective or incorrectly fulfilled
Once we receive and inspect the item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method within 10 business days. Please note that additional processing time may be required by your bank, credit card company, or payment provider before the refund is reflected in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@malbon.com.ph.
9. Price Matching
Our Price Matching Policy is subject to change without prior notice.
Malbon Philippines reserves the right to approve or decline any price matching request based on the applicable eligibility criteria.
10. Warranty
Malbon Philippines does not offer a general warranty on its products.
If you receive an item that is defective or incorrectly fulfilled, please report the issue to support@malbon.com.ph within the applicable claims period. Each case will be reviewed individually and handled accordingly.
11. Customer Service
Our Customer Service hours are:
Monday to Friday
9:00 AM – 5:00 PM
Philippine Standard Time (PST)
Excluding Philippine holidays
For questions, exchange requests, delivery concerns, or other assistance, please contact us at support@malbon.com.ph. A member of our team will respond during our customer service hours.
Important Reminder
By completing your purchase on malbon.com.ph, you acknowledge and agree to the terms of this Returns & Exchanges Policy. We encourage customers to carefully review their selected size, color, quantity, and order details before completing their purchase.